Hiring a Customer Service Rep? Here’s What Your Ideal Candidate Should Look Like

Talentsorter StaffIdeal Candidate Report

how to hire customer service reps behavioral science

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This is the third blog in a series about “ideal candidates”.

We take a position, run it through TalentSorter’s scientific algorithm, and provide you with the behavioral characteristics of an “ideal candidate” (note: download the full report at the bottom of the post).

Because of the way TalentSorter has been designed, it is able to compare the personality traits and other attributes of an individual to those of people who have been high performers in a given role, and generate a FitScore™ that is a very accurate predictor of success.

Learn more about our behavioral hiring science here.

Ideal Candidate Traits: Customer Service Representative

Extraversion: Degree to which one requires social interaction and authority.

A CSR position calls for people that display this trait like most people. The ideal candidate prefers to work in a group setting in which they have the opportunity to interact with others, but is able to work alone with limited contact for short periods of time.

Agreeableness: Tendency to be friendly, approachable, and easy to get along with.

The ideal Customer Service Representative candidate usually cooperates with others in order to ensure group harmony as long as their goals do not drastically differ from those of the candidate.

Conscientiousness: Tendency to strive for perfection, sometimes at all costs.

This position calls for people that display this trait like most people. The ideal candidate prefers to be precise in your actions, but can take the big picture into account when necessary.

Stability: Degree to which one reacts positively to negative or stressful situations.

CSRs should display this trait more prominently than most people. The ideal candidate is usually objective in their decision making and actions, even in trying circumstances.

Openness:  Willingness to try new ways of doing things.

This position calls for people that display this trait more prominently than most people. The ideal candidate usually embraces the opportunity to try new ways of doing things.

Resolve: Willingness to work for the intrinsic benefit of work and its ability to enhance character.

CSRs should display resolve differently than most people. The ideal candidate tends to be passionate about their work and get a lot of enjoyment and pleasure out of it.

Reliability: Tendency to behave in an uncompromising and consistently honest, moral, and ethical manner.

This position calls for people that display this trait differently than most people. The ideal CSR candidate always follows through on their commitments to others to the extent they are in control of a situation

Learn more about TalentSorter Ideal Candidate Reports or ask us for the Complete Ideal Candidate Report for CSR

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